Infosys Partners with Telenor Shared Services to Modernize HR Operations

Infosys Partners with Telenor Shared Services to Modernize HR Operations

Infosys has teamed up with Telenor Shared Services (TSS) to modernize and streamline HR operations through the deployment of Oracle Cloud Human Capital Management (HCM) aiming to unify HR, finance, and project systems on a single digital backbone.

This partnership seeks to standardize HR processes across TSS’s global footprint, improve employee productivity, and elevate the overall HR experience using cloud and AI-embedded capabilities.

What This Collaboration Delivers

Unified Human Capital & Business Processes

By implementing Oracle Cloud HCM, Infosys will consolidate functions spanning HR, financial management, supply chain, and project portfolio management into one integrated platform breaking down operational silos and enhancing cross-functional visibility.

Better Data Quality & Analytics

A key benefit of the unified platform will be higher data integrity and real-time dashboards that empower leaders with insights for smarter decision making across the enterprise.

Automation & Efficiency Gains

Through process automation and embedded intelligence, the transformation is designed to reduce repetitive manual tasks, speed up HR workflows, and improve service delivery to employees and partners.

Global HR Scaling & Agility

TSS, supporting the broader Telenor Group, operates across multiple markets. This modernization enables more scalable HR operations that can adapt to regulatory, cultural, and growth dynamics in different regions.

Voices from the Leaders

Morten Dean Dunham, CEO of Telenor Shared Services, emphasized the importance of modernization, saying this transformation will streamline internal processes and improve the employee experience.

Upendra Kohli, EVP in charge of Communication, Media & Technology at Infosys, noted that the project addresses significant data and integration challenges, enabling TSS to unlock new levels of operational efficiency.

Oracle’s SVP of Global HCM Product Strategy, Yvette Cameron, added that combining TSS, Infosys, and Oracle Cloud will drive scalable HR innovation and productivity across the organization.

Why It Matters

• From fragmented to integrated HR: Many large organizations suffer from disconnected systems across HR, projects, and finance; this move unifies them under one platform.

• Agile HR for changing times: With embedded automation and cloud capability, TSS can adapt faster to industry shifts, acquisitions, and regulatory change.

• Data becomes a strategic asset: Clean, real-time HR data enables predictive insights (e.g. turnover risk, skills gaps), not just retrospective reporting.

• Enhanced employee experience: A more responsive, consistent HR interface leads to higher satisfaction and reduced friction for employees working across regions.

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