Every driver, no matter how experienced or cautious, can face unexpected issues on the road. A flat tire, dead battery, engine trouble, or even accidentally locking your keys inside the car—these incidents can happen at the worst possible times. That’s where roadside assistance becomes a lifesaver.
In this guide, we’ll walk you through how roadside assistance works, what services are typically included, how to get help when you need it, and how to choose the right provider.
What Is Roadside Assistance?
Roadside assistance is a service designed to help drivers when their vehicle breaks down or experiences issues that prevent them from driving safely. It offers support for common problems, getting you back on the road quickly—or safely towed to a nearby repair shop if needed.
What Services Are Included in Roadside Assistance?
Most roadside assistance programs offer a variety of emergency services, such as:
1. Towing Service
If your car breaks down and can’t be fixed on the spot, roadside assistance will arrange for it to be towed to a nearby repair shop or a location of your choice, often within a set mileage.
2. Flat Tire Change
If you get a flat tire and have a usable spare, a technician will replace it on the spot. If no spare is available, your vehicle will likely be towed.
3. Battery Jump-Start
A dead battery is one of the most common roadside issues. A service provider will come and jump-start your vehicle to get you going again.
4. Lockout Service
Locked your keys in the car? Roadside assistance can help you regain entry—either by unlocking the door or by contacting a locksmith.
5. Fuel Delivery
If you run out of fuel, a technician can deliver a small amount of gas or diesel to help you reach the nearest gas station.
6. Winching or Vehicle Extrication
If your car is stuck in mud, snow, or a ditch, roadside assistance can send help to pull it out—though this service may come with restrictions (e.g., within 100 feet of the road).
How Roadside Assistance Works: Step-by-Step
Understanding how to use roadside assistance when you need it can help reduce stress in an already tense situation. Here’s how it works:
Step 1: Know Your Coverage
Before anything happens, it’s important to know who your provider is and what’s included in your plan. Providers may include:
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Auto insurance companies
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Car manufacturers
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Credit card companies
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Membership organizations (like AAA)
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Standalone roadside service companies
Step 2: Request Help
If you find yourself in need, contact your provider. Most offer:
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A mobile app
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24/7 helpline
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Online request forms
You’ll need to provide your location, type of issue, and vehicle details. GPS coordinates or nearby landmarks help responders find you quickly.
Step 3: Wait for Assistance
Depending on your location, assistance can arrive within 15 minutes to an hour. Some providers give real-time tracking updates so you know when help is on the way.
Step 4: Get the Service You Need
Once help arrives, the technician will assess the situation and attempt to fix the issue on-site. If repairs can’t be made immediately, towing will be arranged.
Step 5: Follow-Up
After the service, you may receive a summary or receipt of services. Some providers also follow up to ensure your issue was fully resolved.
Who Offers Roadside Assistance?
Here are some common sources of roadside assistance:
1. Auto Insurance Companies
Many insurers offer roadside assistance as an add-on to your policy for a small monthly fee.
2. Auto Clubs
Organizations like AAA provide comprehensive roadside coverage as part of a membership package.
3. Credit Card Companies
Some premium credit cards include roadside benefits as part of their perks—check your cardholder agreement.
4. Vehicle Manufacturers
New cars often come with a free limited-time roadside plan, typically valid for 3-5 years or a certain mileage.
5. Dedicated Roadside Providers
Companies like Better World Club and Urgent.ly specialize in roadside services and offer subscription or pay-per-use options.
Things to Consider When Choosing a Roadside Assistance Plan
When comparing plans, consider the following:
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Coverage limits (e.g., towing distance)
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Number of service calls per year
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Whether coverage follows the driver or the vehicle
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Geographic service area
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Additional perks (e.g., travel discounts, trip interruption coverage)
Common Scenarios Where Roadside Assistance Helps
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You get a flat tire on the highway and don’t feel safe changing it yourself
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Your battery dies in a parking lot late at night
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You accidentally run out of gas in a rural area
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You’re on a road trip and lock your keys in the car
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Your car slides off the road during a snowstorm
Is Roadside Assistance Worth It?
For most drivers, yes. Roadside assistance can save you time, money, and stress in emergencies. While you might not use it often, even a single incident (like needing a tow) can more than pay for the annual fee.
Roadside Assistance Tips for Drivers
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Keep your membership or plan card in your glove box
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Store the provider’s number in your phone
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Know your vehicle details (make, model, VIN)
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Always stay safe—stay in the vehicle if it's safer or move away from traffic if it's not
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Use hazard lights while waiting
Final Thoughts
Breakdowns happen to the best of us. But with roadside assistance, you don’t have to face them alone. It’s a smart safety net that every driver should consider—especially if you travel frequently, drive long distances, or just want peace of mind.
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