Companies never publicly release their first versions of their games. These versions will have plenty of glitches and issues.
Testing games is different from testing other apps. An aspect of game testing that is complex is testing the level or world of the game. Each game has unique stages. Developers can automate some parts of the game in a way that is unique to game testing. For example, having bots roam around the level to test if everything works well. For puzzle games, it's essential to ensure that the levels are passable and that the game mechanics tested in isolation work together well.
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