Filing a health insurance claim no longer means paperwork and long queues—thanks to Orient Insurance UAE user-friendly digital claims system. In 2025, Orient has streamlined the process to help policyholders in the UAE manage their healthcare expenses faster and more efficiently.
Here’s a quick step-by-step guide:
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Log into the Orient Insurance Portal or App – Use your registered account to access the claims section.
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Select 'Submit a Claim' – Choose whether it's for outpatient, inpatient, or pharmacy reimbursement.
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Upload Required Documents – Attach scanned copies of your medical bills, doctor’s prescriptions, diagnostic reports, and Emirates ID or insurance card.
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Fill in Claim Details – Include the date of treatment, clinic/hospital name, and total expense.
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Submit and Track – Once submitted, you’ll receive a reference number to track the claim’s status in real-time.
Most claims are processed within 7–10 working days, and updates are sent via SMS or email. For faster processing, always ensure the documents are clear and complete.
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