Looking forward to your trip can make you forget that things can change at any time. When your flight with Hawaiian Airlines is affected by a different schedule, a crisis at home, or a flight cancellation, you can save time and avoid extra costs by learning how to get your money back. Because there are so many ticket categories, terms, and policies, it’s not always clear where to start.
I’ve written this guide so that you’ll be able to clearly see how to get your money back if your flight is canceled.
Understanding the Basics: Hawaiian Airlines Refund Policy
It’s necessary to know when refunds can be given and which tickets fit the requirements before starting the process. When circumstances call for it, Hawaiian Airlines applies both its own rules and those set by the DOT.
Here’s what you need to know about your rights:
Refundable Tickets
With a refundable ticket, it is possible to cancel your flight at any moment before you leave and have all your money returned to you the same way you paid. Because they are costlier, these tickets give you the most freedom for changing your plans.
Non-Refundable Tickets
With non-refundable tickets, you do not get your money back if you miss your flight, but they’re a more affordable option. If you cancel the service, you don’t usually get a refund. Instead, you might be given a travel credit to use for your next Hawaiian Airlines flight.
However, even with non-refundable tickets, you may still qualify for a refund under special circumstances, such as:
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A significant schedule change initiated by the airline
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A flight cancellation by Hawaiian Airlines
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Involuntary denied boarding
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Illness or death in the immediate family (with documentation)
24-Hour Risk-Free Cancellation
Per U.S. DOT regulations, if you book a flight 7 or more days in advance, you’re allowed to cancel within 24 hours of booking and receive a full refund, regardless of ticket type. This rule is especially useful for travellers who book on impulse or by mistake.
How to Request a Refund from Hawaiian Airlines
As soon as you find out you are eligible, follow these simple steps to get your refund as soon as possible.
Step 1: Confirm Your Ticket Type and If You Qualify
Check your confirmation message or access the Hawaiian Airlines site to verify your ticket’s classification. Be sure to follow the rules for a refund before making your request.
Step 2: Choose How to Submit Your Refund Request
There are different ways you can ask for your money back.
a. Online
Log in to www.hawaiianair.com and click “Manage Flights” or “My Trips.” You can look here to cancel your booking and request a refund if you are eligible.
b. Phone Support
You can reach Hawaiian Airlines Customer Service over the phone. Ensure you have your booking number and your flight or ship details on hand. Such situations include when the situation is complicated or when a refund is needed urgently.
Documents You May Need
To make it easy, ensure you have these details at hand:
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Your validation number for the booking
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The name of the person who is travelling
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The way payments are made
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The reason you want a refund
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Medical certificates as a kind of supporting documentation
When Should I See My Refund?
Sometimes, you have to wait for your refund. This is the kind of experience you’ll have:
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Refunds for credit/debit cards take 7 to 10 working days to process.
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Refunds by cash or check can take between 15 and 20 business days
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It usually takes only a few days for your travel credit to arrive by mail.
It’s possible that receiving the refund on time depends on how quickly the bank processes the request.
Real-Life Examples to Make It Clear
Flight Cancellation by Airline
Tom booked a non-refundable flight from Maui to Los Angeles. A day before his trip, Hawaiian Airlines cancelled the flight due to mechanical issues. Since the cancellation was initiated by the airline, Tom requested a refund and received the full amount back on his credit card within 10 days.
Change of Plans with a Refundable Ticket
Susan purchased a refundable fare from Honolulu to San Diego for a business trip. Her meeting got rescheduled, so she cancelled the ticket two days before departure. Since the ticket was refundable, she submitted her request online and got her full refund within a week.
24-Hour Cancellation
Jake booked a flight at midnight and realised the next morning that he needed a different date. He called customer service within 12 hours of booking and was granted a full refund under the 24-hour cancellation policy — even though his ticket was non-refundable.
What If You’re Not Eligible for a Cash Refund?
If your ticket doesn’t qualify for a cash refund, Hawaiian Airlines will typically issue a travel credit. These credits are:
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Valid for up to 12 months from the date of issue
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Non-transferable
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Only applicable toward future flights with Hawaiian Airlines
Tip: Don’t let your credit go to waste. Set a reminder to use it before it expires.
Bonus Tips to Speed Up the Refund Process
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Cancel early if you know you can’t travel.
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Submit documentation (if needed) during your first refund request to avoid delays.
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Follow up if you don’t receive confirmation within 10 business days.
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Use ToursnTravelPro.com for help with complex cases or denied refunds.
You can call +1-844-402-8105 or email support@toursntravelpro.com for personalised assistance.
Final Thoughts
The Hawaiian Airlines refund policy doesn’t have to be confusing or frustrating. Whether your flight was cancelled, you changed your mind, or life simply got in the way, you have options.
By knowing your rights and following the correct process, you can get your money back quickly and with minimal stress. And if you ever get stuck, remember — help is just a click or call away at ToursnTravelPro.com.
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