Best Virtual Number Service Providers in India
Best virtual number providers in India offering reliable, scalable, and feature-rich solutions to help businesses manage customer calls efficiently.

In India, customer calls are still one of the most important ways for businesses to connect with their audience. From answering product questions to resolving service issues, every call is a chance to build trust and win customer loyalty. This is true whether a company handles just a few dozen calls each month or manages thousands of customer conversations daily. The way these calls are managed can have a direct impact on customer satisfaction and overall business growth.

A virtual number is a cloud-based phone number that works through the internet instead of a physical SIM card or fixed telephone line. This allows businesses to make and receive calls from any location and device, while keeping a single professional contact number.

According to industry reports, more than 70% of Indian SMBs and enterprises now use virtual numbers to improve accessibility, support remote teams, and reduce costs.

Benefits of Virtual Numbers for Businesses

Virtual numbers are more than a basic communication tool. They help businesses manage customer interactions smarter and faster.

Key Advantages:

  1. Professional Brand Image – Customers trust a single official business number rather than multiple personal numbers.

  2. Remote Work Friendly – Agents can answer calls from anywhere without affecting call quality or customer experience.

  3. Scalability – Add or remove numbers instantly as your business grows.

  4. Advanced Call Management – Features like IVR, call forwarding, and sticky routing ensure customers reach the right person quickly.

  5. Data and Insights – Real-time analytics help track missed calls, peak hours, and agent performance.

  6. Cost Savings – No need for expensive on-premise hardware.

  7. Privacy and Compliance – Number masking keeps customer and agent details private while following TRAI guidelines.

Top Virtual Number Service Providers in India

1. CallerDesk – Smart and Scalable

CallerDesk is a flexible and easy-to-set-up virtual number provider in India, designed for both startups and growing businesses.

Key Features:

  • City-specific numbers for local presence

  • Multi-level IVR for automated call routing

  • Sticky agent routing for repeat callers

  • Real-time analytics and missed call tracking

  • CRM integrations with Zoho, HubSpot, and LeadSquared

  • 24x7 support with dedicated account managers

Why Choose CallerDesk?
Quick activation, 99.9% uptime, and strong post-sale support make it a good fit for businesses that want reliable communication without technical hassles.

2. Exotel – Enterprise-Grade Platform

Exotel powers millions of calls every day for large companies and high-growth startups.

Key Features:

  • Programmable IVR

  • Call masking for privacy

  • Call recording and tracking

  • APIs for automation

Best For:
Enterprises needing advanced workflows and API-based integrations.

3. MyOperator – Easy and Affordable

MyOperator is known for its user-friendly platform and competitive pricing.

Key Features:

  • Instant activation

  • Call recording and analytics

  • Campaign tracking

Best For:
Businesses looking for an affordable and quick-to-deploy solution.

4. Knowlarity – AI-Driven Voice Solutions

Knowlarity, now part of Gupshup, offers AI-powered voice automation.

Key Features:

  • Multilingual IVR

  • AI voice bots

  • Outbound campaign tools

  • Enterprise-grade security

Best For:
Businesses aiming for automation and smart call handling.

5. TeleCMI – Developer-Friendly

TeleCMI offers real-time customization and integration flexibility.

Key Features:

  • App-to-app calling

  • Live IVR creation

  • Detailed reports

Best For:
Tech-driven companies needing developer-friendly APIs.

6. Servetel – Quick and Budget-Friendly

Servetel provides affordable virtual number solutions with fast setup.

Key Features:

  • IVR call routing

  • Voice broadcasting

  • Missed call alerts

Best For:
Small and medium businesses wanting low-cost solutions.

7. Ozonetel – Call Center Focused

Ozonetel is built for high-volume contact centers.

Key Features:

  • Auto-dialers

  • Omnichannel dashboards

  • Real-time monitoring

Best For:
BPOs and call centers handling heavy call volumes.

8. Tata Tele Business Services – Trusted Network

Tata Tele offers reliable virtual numbers backed by a strong telecom network.

Key Features:

  • Hosted PBX

  • Toll-free options

  • High uptime and compliance

Best For:
Businesses prioritizing trust and network stability.

9. CloudConnect – Unified Communication

CloudConnect combines voice, video, and messaging.

Key Features:

  • Secure app-to-app calls

  • Virtual conferencing

  • Tool integration

Best For:
Companies seeking multi-channel communication.

10. SparkTG – Custom Solutions

SparkTG tailors solutions for specific business needs.

Key Features:

  • Custom call flows

  • Live monitoring

  • Analytics

Best For:
Enterprises looking for fully customized setups.

How to Choose the Right Virtual Number Provider

When selecting a provider, consider:

  • Your budget

  • Required features (IVR, analytics, integrations)

  • Quality of customer support

  • Scalability options

  • Compliance with Indian telecom rules

Final Thoughts
Virtual numbers have become essential for modern businesses. They help maintain a professional image, improve customer service, and enable flexibility for remote work. Whether you’re a startup or a large enterprise, choosing the right provider can make your communication faster, smarter, and more reliable.


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